Key Performance Indicators

Public Accounts Committee (2008 - 2013)· 23 October 2012general_report

The WA Public Accounts Committee reviewed the use of Key Performance Indicators (KPIs) by government agencies. The report finds KPIs are useful for reporting agency performance but are limited by poor understanding, inconsistent measurement, and a 'one size fits all' approach. The committee recommends retaining mandatory KPIs with improved support systems.

Impact

Government agencies are affected by the recommendations to improve the relevance and meaningfulness of KPIs. The public benefits from more accurate and transparent reporting of agency performance.

public_sectorkey performance indicatorsKPIsagency performancepublic sectorfinancial management actaccountabilitytransparencyoutcomesoutputsmeasurementcompliancereporting

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