❓ Hon Tim Clifford requests a breakdown of consumer complaints regarding real estate agents, excluding misleading pricing, for the 2024-25 financial year. The answer provides a detailed list of complaint types and their respective numbers.

We've been informed by the Department that 683 complaints were made to Consumer Protection regarding real estate agents in the 2024-25 financial year. We've also been told that four of those complaints were about misleading pricing. Could we get a breakdown of the rest by type of complaint please? We've been informed by the Department that 683 complaints were made to Consumer Protection regarding real estate agents in the 2024-25 financial year. We've also been told that four of those complaints were about misleading pricing. Could we get a breakdown of the rest by type of complaint please?

Type of Complaint Number of complaints Other 110 Audit Matters 98 Trust Account 96 Failure to act in the best interests of the principal 86 Contracts non-adherence to terms of contract 80 Unlicensed, unregistered 45 Material Facts not Disclosed 42 Contract pay out dispute, cancellation, interest rate 33 Landlord enquiry 30 Advertising and Marketing 26 Misleading/deceptive conduct RE (Real Estate) or SE (Settlement) (industries) - Unprofessional Conduct 19 Strata Titles 14 Grand Total 679 Type of Complaint Number of complaints Other 110 Audit Matters 98 Trust Account 96 Failure to act in the best interests of the principal 86 Contracts non-adherence to terms of contract 80 Unlicensed, unregistered 45 Material Facts not Disclosed 42 Contract pay out dispute, cancellation, interest rate 33 Landlord enquiry 30 Advertising and Marketing 26 Misleading/deceptive conduct RE (Real Estate) or SE (Settlement) (industries) - Unprofessional Conduct 19 Strata Titles 14 Grand Total 679