❓ This parliamentary Question on Notice from Mr Basil Zempilas seeks detailed information regarding two surveys (Performing Artists User Stakeholder Satisfaction and Customer Satisfaction) and the 'Level of Patronage' KPI, as referenced in the 2026-27 Budget, across several portfolios.
⏳ Awaiting AnswerQoN 2553Legislative Assembly
Asked
9 June 2026
Member
Portfolio
Creative Industries; Heritage; Industrial Relations; Aged Care and Seniors; Women
QuestionView source ↗
I refer to the Performing Artists User Stakeholder Satisfaction survey (reported in the 2026-27 Budget at 80 per cent) and the Customer Satisfaction survey and ask:
(a) How many respondents (for 2025-26) completed the:
(i) Performing Artists User Stakeholder Satisfaction Survey; and
(ii) Customer Satisfaction Survey;
(b) What methodology (online survey, paper survey, interview, focus group or another format) was used to conduct the:
(i) Performing Artists User Stakeholder Satisfaction Survey; and
(ii) Customer satisfaction survey;
(c) At what point in the customer or performer experience were respondents invited to complete the:
(i) Performing Artists User Stakeholder Satisfaction Survey; and
(ii) Customer satisfaction survey;
(d) What was the total cost incurred (including any costs associated with collection, analysis and reporting of the results) in undertaking the:
(i) Performing Artists User Stakeholder Satisfaction Survey; and
(ii) Customer Satisfaction Survey;
(e) Was any personal information collected as part of either survey:
(i) If so, who is responsible for storing and managing that information; and
(ii) For what purpose is that information retained and used; and
(f) How is the 'Level of Patronage' KPI reported in the Budget calculated, including:
(i) How patronage is defined for the purposes of this metric; and
(ii) Whether the reported figure represents unique patrons, ticket sales, attendances, visits or another measure?
Answered on
(a) How many respondents (for 2025-26) completed the:
(i) Performing Artists User Stakeholder Satisfaction Survey; and
(ii) Customer Satisfaction Survey;
(b) What methodology (online survey, paper survey, interview, focus group or another format) was used to conduct the:
(i) Performing Artists User Stakeholder Satisfaction Survey; and
(ii) Customer satisfaction survey;
(c) At what point in the customer or performer experience were respondents invited to complete the:
(i) Performing Artists User Stakeholder Satisfaction Survey; and
(ii) Customer satisfaction survey;
(d) What was the total cost incurred (including any costs associated with collection, analysis and reporting of the results) in undertaking the:
(i) Performing Artists User Stakeholder Satisfaction Survey; and
(ii) Customer Satisfaction Survey;
(e) Was any personal information collected as part of either survey:
(i) If so, who is responsible for storing and managing that information; and
(ii) For what purpose is that information retained and used; and
(f) How is the 'Level of Patronage' KPI reported in the Budget calculated, including:
(i) How patronage is defined for the purposes of this metric; and
(ii) Whether the reported figure represents unique patrons, ticket sales, attendances, visits or another measure?
Answered on
AnswerView source ↗
⏳
This question is awaiting a response from the Minister.
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