❓ This QoN from Mr. Basil Zempilas seeks detailed information regarding the State Library of Western Australia's on-site services satisfaction survey, including respondent numbers, methodology, costs, and data handling.
⏳ Awaiting AnswerQoN 2551Legislative Assembly
Asked
9 June 2026
Member
Portfolio
Creative Industries; Heritage; Industrial Relations; Aged Care and Seniors; Women
QuestionView source ↗
I refer to the State Library of Western Australia on-site services satisfaction survey (reported in the 2026-27 Budget at a 95 per cent target) and ask:
(a) How many respondents completed the satisfaction survey in:
(i) 2024-25; and
(ii) 2025-26;
(b) What methodology was used to conduct the satisfaction survey, including whether respondents completed an online survey, paper survey, interview, focus group or another format;
(c) At what point during or after a visit were respondents invited to complete the survey;
(d) What was the total cost incurred in undertaking the survey, including any costs associated with collection, analysis and reporting of the results;
(e) Was any personal information collected as part of the survey and, if so:
(i) Who is responsible for storing and managing that information; and
(ii) For what purpose is that information retained and used; and
(f) What factors are taken into account when determining the Budget target for this KPI?
Answered on
(a) How many respondents completed the satisfaction survey in:
(i) 2024-25; and
(ii) 2025-26;
(b) What methodology was used to conduct the satisfaction survey, including whether respondents completed an online survey, paper survey, interview, focus group or another format;
(c) At what point during or after a visit were respondents invited to complete the survey;
(d) What was the total cost incurred in undertaking the survey, including any costs associated with collection, analysis and reporting of the results;
(e) Was any personal information collected as part of the survey and, if so:
(i) Who is responsible for storing and managing that information; and
(ii) For what purpose is that information retained and used; and
(f) What factors are taken into account when determining the Budget target for this KPI?
Answered on
AnswerView source ↗
⏳
This question is awaiting a response from the Minister.
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