📜 Energy Coordination (Customer Contracts) Amendment Regulations 2022
RegulationsSL 2022/10417 June 2022
Principal Act
These regulations amend the Energy Coordination (Customer Contracts) Regulations 2004. Key changes include redefining terms, updating retailer obligations regarding customer contracts, benefit changes, billing procedures, and complaint handling. It also addresses confidentiality and acceptable identification for customers.
Retailers are affected by the changes to customer contract requirements, billing procedures, and complaint handling. Customers are affected by changes to information provided in contracts, benefit changes, and disconnection policies. Residential customers are specifically mentioned.
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