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📜 Water Services Code of Conduct (Customer Service Standards) Amendment Code 2024

CodeSL 2024/10625 June 2024

Principal Act

Water Services Act 2012

This code amends the Water Services Code of Conduct (Customer Service Standards) 2024. It refines definitions, payment plan options for residential and business customers, and payment assistance provisions.

Residential and business water customers experiencing payment difficulties are affected. Licensees must adjust payment plan offerings and consider interest-free/fee-free options for business customers. The removal of the 'payment difficulties' definition may streamline processes.

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