HomeโบRegulationsโบWater Services Code of Conduct (Customer Service Standards) Amendment Code 2024
๐ Water Services Code of Conduct (Customer Service Standards) Amendment Code 2024
CodeSL 2024/10625 June 2024
Principal Act
This code amends the Water Services Code of Conduct (Customer Service Standards) 2024. It refines definitions, payment plan options for residential and business customers, and payment assistance provisions.
Residential and business water customers experiencing payment difficulties are affected. Licensees must adjust payment plan offerings and consider interest-free/fee-free options for business customers. The removal of the 'payment difficulties' definition may streamline processes.
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