📜 Water Services Code of Conduct (Customer Service Standards) 2024
CodeSL 2024/7720 May 2024
Principal Act
This code sets out customer service standards for water and sewerage service providers in Western Australia, covering connections, billing, payments, restrictions, complaints, and information provision. It aims to protect customers and ensure fair practices.
Water and sewerage service providers must adhere to the standards outlined in the code, affecting their operational procedures and customer interactions. Residential customers benefit from protections related to billing accuracy, payment assistance, and supply restrictions.
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